Questions about your wardrobe, answered.
Find straightforward guidance about accounts, wardrobe access, saved looks, planning, privacy, and support.
Getting started
What is ClothMatics?
ClothMatics is a digital wardrobe and outfit-planning app that organizes clothes you own, brings saved looks and plans together, tracks wears, and helps you make better use of your closet.
Can I use the same account on the app and website?
Yes. Sign in with the same email address or Google account to see the wardrobe and outfits connected to that account.
Why can’t I sign in with Google?
Allow pop-ups, confirm that you selected the same Google account used in the mobile app, and try again in a fresh browser tab. Contact support if the problem continues.
Does closing the browser sign me out?
Not always. Use the Sign out button when you finish, especially on a shared device.
Clothes, favorites, and outfits
Can I add clothes through the website?
Yes. Sign in, open Camera, and choose Add to Closet. Select one clear JPEG, PNG, or WebP image of a complete garment from your gallery. ClothMatics uses one call from your shared daily AI allowance to prepare it and lets you review the result before saving. Camera also includes Style Check for complete-outfit analysis.
Why is my website wardrobe empty?
Check that you signed in with the same account used in the mobile app. Then refresh the website after confirming that your items are visible in the app.
Are favorites and saved outfits available on both the app and website?
Yes. Favorite pieces, Lookbook items, saved outfits, and plans connected to your account can appear on the website.
Can the website change garment or laundry details?
Yes. After signing in, you can add one photographed garment, update supported text details, favorites, laundry status, and AI visibility. Image replacement, multi-item extraction, and tap refinement remain in the mobile app.
Recommendations and Smart Purchase
Can the website create an AI outfit recommendation?
Yes. Signed-in users can create grounded outfit and trip-packing suggestions from eligible clothes they own. Website and mobile requests use the same daily AI allowance, which resets at midnight IST.
Does Smart Purchase upload a store photo?
No. Smart Purchase uses the product details or link you type. To analyze a clothing or complete-outfit photo, sign in and open Camera, then choose Add to Closet or Style Check.
What can I do with Lookbook and the planner on the website?
You can review saved looks and plans. Where the controls are available, you can create or remove your own Lookbook combinations and manage outfit plans without changing the garments themselves.
Can I see Closet Quest progress on the website?
Yes. You can review your private points, streaks, badges, and completed quests. New quest submissions are completed in the mobile app.
Your information and help
Who can see my wardrobe?
Your personal wardrobe is available only after you sign in. Limited authorized access may be used when needed for support, safety, or service administration.
How do I request my data or delete my account?
Open Help and Contact — Delete account, sign in to the account you want removed, confirm the permanent deletion, and submit the request. Read the Privacy Policy for more information.
Where can I report a problem?
Use the Help and Contact page. Include what you attempted, what you expected, what happened, your device type, and the app version if available. Never include a password or one-time code.
What information is included when I share an outfit?
A shared outfit contains the selected garment or outfit references and ClothMatics attribution. It does not include private profile details such as your email address, body information, or location.
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